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Ottawa Real Estate Sales Privacy Policy

We respect the privacy of our clients and we are committed to keeping your personal information accurate, confidential, secure, and private. We have adopted the following Privacy Policy to ensure that we continue to meet its commitment to your privacy.

Ottawa Real Estate Sales provides a variety of products and services to the public, including, but not limited to, real estate services, real estate agency services, advising with respect to real estate purchase and sale, home leasing, property management, and other real estate advisory services.

In the course of providing these products and services, Ottawa Real Estate Sales may collect certain personal information about its clients with their consent.

"Personal Information" means information about an identifiable individual. This may include, without limitation, the individual's name, home address, age, income, credit history, or other financial information, credit card information, personal preferences, and other information about his or her family. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.

The kind of information we collect

Ottawa Real Estate Sales gathers and uses Personal Information in order to provide you with the products and services you have requested, namely: information that is required to effectively market and sell the property of sellers or lessors; to locate, assess, and qualify properties for buyers; to evaluate independent broker applicants; and to otherwise provide professional and competent real estate services to clients as well as to ensure that you are satisfied with the products and services we have provided. Ottawa Real Estate Sales may also use your Personal Information to update you about our services and to offer you additional products or services that you may be interested in, so that we may continue to serve your real estate and relocation needs.

We may be required to collect your social insurance number if the federal government obligates us to do so pursuant to the Income Tax Act.

If you visit Ottawa Real Estate Sales Web sites, we do not collect personally identifiable information about you unless you provide it. All information that you do provide us with is securely maintained and kept strictly confidential. This Privacy Policy does not apply to aggregated data from which it is not possible to determine the identity of a specific individual. Ottawa Real Estate Sales reserves the right to use aggregated data in any way that it determines appropriate.

How we use your information

Ottawa Real Estate Sales uses Personal Information for four general purposes:
1. To communicate with you in order to provide you with our products and services.
2. For inclusion in documentation relating to your particular real estate transaction.
3. Transactional information to monitor our level of service and report back to you to ensure your satisfaction with the provision of such services.
4. To refer you to our fellow real estate industry professionals as necessary to serve you real estate and relocation needs.

We will only use Personal Information for the purpose that we have disclosed to you. If we want to use your information for a different purpose, we will notify you and ask for your consent first.

With whom we may share your information

(i) Royal LePage employees

In the course of daily operations, access to sensitive Personal Information is limited to those employees with a legitimate reason for accessing it. As a condition of their employment, Royal LePage employees are required to follow all applicable laws and regulations, including this Privacy Policy. Unauthorized use or disclosure of confidential client information by any Royal LePage employee is prohibited and may result in disciplinary measures.

(ii) Royal LePage and Ottawa Real Estate Sales affiliates

In order to better meet your needs, we may share some of your Personal Information with our affiliates. We will only do this with your express consent and you may withdraw this consent at any time. The procedure for withdrawing consent is outlined below under the section "Opting Out."

(iii) Royal LePage and Ottawa Real Estate Sales third-party suppliers

As you may know, we may engage and coordinate third-party suppliers to provide you with certain services offered through Royal LePage. Such suppliers are only given the information that is needed to provide the specific service for which we contract them to provide. Suppliers are obliged to protect the confidentiality of your Personal Information and are prohibited from doing anything with this information that we have not authorized them to do. They are required to treat your Personal Information in a manner consistent with the Royal LePage Privacy Policy.

(iv) Sale of business

We may transfer your personally identifiable information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.

Opting out

In order to provide you with our services and products, Ottawa Real Estate Sales will, with your consent, share your personal information with other Royal LePage and Ottawa Real Estate Sales affiliates. Should you not want to receive promotional materials from or have your Personal Information shared with these companies please contact us at the address, phone number, or e-mail address provided at the bottom of this page.

Anonymous information and "cookies"

Ottawa Real Estate Sales may collect anonymous information about you. This means that the information collected cannot be traced back to a specific person. For example, our Web servers may record certain information automatically when you visit Ottawa Real Estate Sales websites. This information is collected using "cookies" and might include the pages you visited, your IP (Internet protocol) address and other site usage statistics. This anonymous information is used for research and analytical purposes only (like evaluating how many visitors our Web sites receive or which pages they visit most often). It does not reveal any Personal Information about you, the user. This aggregate data may be disclosed to third parties, but never with personally identifying information.

"Cookies" are small text files that contain a unique identification number that allows our computers to identify your Web browser (but not you) each time you visit one of our Web sites that uses cookies. The information helps Ottawa Real Estate Sales improve the functionality of the site and enhance the navigation and security of your session. Most major Web sites use this technology and most browsers are set up to accept them.

You may configure your browser to notify you when you receive a cookie, and you may refuse to accept them entirely. However, if you refuse to accept cookies, you may limit the functionality that we can provide to you when you visit our site.

If you have any questions, concerns, or complaints about your Personal Information, or about the Ottawa Real Estate Sales Privacy Policy, contact us using the contact information provided at the bottom of this page.

We reserve the right to change this Privacy Policy without notice.

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